Policy
Cancellation Policy Code of Conduct Disclaimer Expiration Dates Gift Certificates & Gift Cards Health Policy Miscellaneous Privacy & Security Refunds, Returns & Exchanges Safety, Guests & Other Dogs Shipping Policy Terms of Services
Cancellation Policy
Scheduling: Please make every effort to schedule your evaluation or training session for a day and time that will work for you. Once an appointment is booked, unless we have an email stating otherwise, we expect you to be there. Please, no electronic devices, harnesses, retractable leashes, or gentle leaders at evaluations, semi-private or private sessions, or group classes.
We must be able to contact you: We require a working cell phone number with voicemail that you check regularly and a current active email address so we can confirm your evaluation and private or semi-private training appointments, send text reminders, and inform you of schedule changes and unforeseen emergencies, as needed. If we call you, it’s essential that you get back to us to confirm your appointment. If we attempt to contact you and don’t hear back from you, we reserve the right to give your time slot to another client who needs the appointment.
Cancellation and no-show: If you’re unable to keep your evaluation or training appointment for any reason, we require a full 48-hour notice. Please call and email BOTH your assigned trainer and the office to cancel and or reschedule your appointment. If you are a no-show or fail to cancel by email in time, you unconditionally agree that your training session will be forfeited unless the $50 cancellation or no show fee is paid. In the event of a true emergency, please contact your trainer immediately.
Communication: Please do not “text” your request to cancel or reschedule. If you are a no-show or fail to cancel by email in time, your training session will be forfeited. In the event of a true emergency, please contact your trainer and the office immediately. We will handle your situation on a case-by-case basis. Our Cancellation Policy allows us sufficient time to contact other clients who may be waiting for a training session. Without adequate notice from you, we’re unable to contact other clients on our waiting list who may want your training time slot. If your training session includes a package or gift certificate, failure to cancel by phone without a 48-hour notice will void that training session.
Lateness: Clients who arrive late for any training sessions may have a shorter appointment time. If the evaluator has an open evaluation slot for the same day, those who come late may be asked to either wait or return later in the day.
Arrival upon group class: Please arrive no more than 15 minutes before group classes and no later than 5 minutes after class starts. If you arrive late to a group class, please do not disrupt the class or interrupt the trainer with questions until after the class.
Handlers who participate in group classes may not use electronic devices during training. Cell phones must be turned off or silenced. Please, no harnesses, retractable leashes, or gentle leaders at evaluations, semi-private or private sessions, or at group classes. Do not bring children, guests, or other dogs to any services.
Rainy day policy: If it’s raining the day of an outdoor class, the class will be held indoors at our training facility or postponed.
Canines in heat are not allowed in the facility, day camp, or in group classes for a minimum of 21 days. No exceptions.
K9-INDIGO® Student Code of Conduct
The K9-INDIGO® HOLISTIC DOG TRAINING™ Student Code of Conduct sets out the standards of conduct expected of all handlers/students. It holds individuals responsible for the consequences of their actions. Failure to fulfill these responsibilities may result in the withdrawal of privileges or termination of services. K9-INDIGO® HOLISTIC DOG TRAINING™ students’, faculty, and staff involved in learning, teaching, and caring for canines. All members of this exclusive dog training program are expected to conduct themselves in a manner that contributes positively to a learning environment in which respect, civility, diversity, opportunity, and inclusiveness are valued, to assure the success of both the individual and the community. The Student Code of Conduct reflects a concern for these values and tries to ensure that handlers/students can learn, enjoy, and feel safe without undue interference from others.When does the code apply?
The K9-INDIGO® HOLISTIC DOG TRAINING™ Student Code of Conduct applies to all handlers/students enrolled in our program for any services. The Code applies to conduct that occurs any time services are being provided. It also applies to conduct that occurs elsewhere if it is related to K9-INDIGO® HOLISTIC DOG TRAINING™.Prohibited conduct under the Code includes but is not limited to:
- Verbal or physical assaulting, harassing, intimidating, or threatening another individual or animals
- Endangering the health or safety of others or animals
- Stealing, misusing, destroying, defacing, or damaging property of K9-INDIGO®, staff, employees, or other students.
- Disrupting K9-INDIGO® learning activities
- Using K9-INDIGO® facilities or equipment without authorization
- Making false accusations against any member of K9-INDIGO®
- Supplying false information to the K9-INDIGO® or forging, altering, or misusing any document or record
- Storing, possessing, or using real or replica firearms or other weapons, explosives (including fireworks), ammunition, or toxic or otherwise dangerous materials while receiving services
- Using, possessing, or distributing illegal drugs
- Encouraging, aiding, or conspiring in any prohibited conduct
- Failing to comply with a disciplinary measure or disciplinary measures imposed under the procedures of this Code
Disciplinary Measures that may be imposed under the Code include but are not limited to:
- Written warning or reprimand
- Probation, during which certain conditions must be fulfilled and good behavior must be demonstrated
- Payment of costs or compensation for any loss, damage, or injury caused by the conduct
- Loss of certain privileges
- Restriction or prohibition of access to, or use of, University facilities, services, activities, or programs
- Fines or loss of fees
- Suspension
- Expulsion
Disclaimer
The information provided by this website is intended only for educational purposes and not intended to address individual problems. Policies, protocols, schedules, and prices are subject to change at any time without notification. K9-INDIGO® HOLISTIC DOG TRAINING™ reserves the right to refuse to do business with anyone.
Expiration Dates
Services included in training packages are subject to specific expiration terms, are non-transferable to other owners, new handlers, or other dogs, and are subject to our 48-hour Cancellation Policy and other company policies. No exceptions.
Expirations dates: All training packages have a six-month expiration date from the date of purchase. A 48-hour cancellation policy applies to evaluations, semi-private and private sessions. Failure to cancel with less than a full 48-hour notice will result in a loss of evaluation fee(s) or the training session.
Important: If you decide to give your dog back to a breeder, shelter, or rescue organization after purchasing a training package or completing some or all of the training, no refunds will be given, and remaining training, if any, is not transferable to another dog. If you move out of the area after you’ve purchased a training package, or before you’ve completed one, no refunds will be given, and the package or remaining training is not transferable to another dog.
Gift Certificates & Gift Cards
Gift cards and certificates are available to start your friends and family members on their way to a better relationship with their canine. Gift cards and certificates for goods and or services can be purchased in any amount starting at $150 and are sent to anybody of your choice.
Gift certificates are valid until redeemed or replaced, and they have no cash value.
Gift cards and gift certificates can be used for services and initial contract sign-ups and evaluations, not for product purchases or as part of a contract payment plan. Advertised sales and specials cannot be combined with any other deal, discount, or promotion, are not transferable to others. We are not responsible for replacing lost or stolen gift certificates. Duplicate codes or photocopies will not be honored—void where prohibited by law.
Health Policy
Before any services, our policy and protocol are must be followed:
- Completed a series of all standard vaccines and current boosters
- Up-to-date rabies vaccine
- Recent deworming
- Ongoing monthly flea and tick prevention
- Vaccine for bordetella bacteria (kennel cough) or up-to-date booster with the documentation for both
- Recent vet visit for
a. complete physical,
b. skin check-up (staph infections, sarcoptic mange, mites, lice, ringworm, fleas, ticks, severe hot spots, etc.)
c. a fecal lab test to rule out intestinal challenges like giardia, coccidia, and other contagious parasites. - Recent nail trimming
- Recent sanitary cut and anal gland expression if required.
- All immunizations, preventative maintenance, procedures, lab tests, and exams must be completed, and detailed documentation from your vet is required before your dog’s training can start. No exceptions.
Notice! Female dogs in heat are not permitted in the training facility, day camp, dog daycare, dog boarding, or in any dog group classes for the full duration, usually a minimum of 21 days. No exceptions.
Miscellaneous
Personal belongings: Please keep your belongings with you at all times. We are NOT responsible for lost or stolen items.
Arrival at group class: Please arrive no more 15 minutes before group classes and no later than five minutes after class begins. If you arrive late to a group class, do not disrupt the class or interrupt the trainer with questions until after the class.
Devices: Handlers who participate in group classes may not use electronic devices (cell phones, tablets, iPods, etc.) during training. Cell phones must be turned off or muted. Please, no electronic devices, harnesses, retractable leashes, or gentle leaders at evaluations, private sessions, or group classes.
Do not bring children, guests, or other dogs to group classes.
We reserve the right to modify or discontinue services, change our group class schedule, or raise prices for services and products without prior notification to ensure that all of our quality standards are met and to meet growing costs. We make every attempt to notify clients of group class schedule changes via email and social media. All company policies are subject to change at any time.
Payment is due at the time of purchase and/or service. We accept cash, debit cards, Visa, MasterCard, American Express, Diners Club, Discover, PayPal, TeleCheck-approved personal checks with photo ID. Sorry, but we do not accept business checks, third party checks, money orders, or travelers’ checks.
Financing: When Training Packages are financed, we require 50% down, and the balance paid automatically with your credit card every 2 to 4 weeks until paid in full. A $10 processing fee will be added to each payment. A $35 late payment fee will be assessed for automatic credit card payments declined for any reason. It is the client’s responsibility to notify the office immediately of any changes to their credit card information.
Products: Use exactly as directed by the manufacturer and your trainer. If a product has a manufacturer defect or is damaged, the item is missing from your order, or you receive the wrong product, contact us via email. A missing item must be notified with 24 hours of purchase. With prior written authorization inside ten days of purchase only, a defective, damaged, or incorrect product can be returned and exchanged. Please read our Refunds, Returns, and Exchange Policy for details.
Privacy & Security
Our clients are our hearts, and we commit your privacy is important to us. Part of our commitment to you is to respect and protect the personal information you provide to us. We make every effort possible to ensure the confidentiality of any information submitted to us.
We will never provide personal information to any company or individual not directly involved in your transactions unless you specifically request us to do so in writing. Under any circumstances, we do not share our mailing list with third parties.
Refunds, Returns & Exchanges:
We have no refund policy on all services, products, contracts, packages, and training agreements. We reserve the right to change our Group Class schedule and notify clients via email.
We will not give promises, time limits, or guarantees of any kind. Successful dog training includes learning our vocabulary and techniques, adequate professional dog training, daily practice, consistency, multiple owners being on the same page, socialization, ongoing guidance, follow-up evaluations, the health and age of the dog, and more. We are not home with you to monitor daily training, consistency, or the canine’s environment. Based on these critical factors, we’re unable to offer promises or a “Money Back Guarantee” on any service. Canine owners must notify the trainer and the office in writing via email within 48 hours to reschedule.
If you decide to give your dog back to a breeder, shelter, or rescue organization after purchasing a training package or completing some or all of the training, no refunds will be given, and remaining training, if any, is not transferable to another dog.
If you move out of the service area after you’ve purchased a training package, or before you’ve completed one, no refunds will be given, and the package or remaining training is not transferable to another canine. Evaluation fees will be deducted from the cost of any training package when purchased within 24hr from your evaluation.
Product returns: If the original product has a manufacturer defect or is damaged, you received the wrong product or an item is missing from your order, contact the K9-INDIGO immediately. A missing or defective item must be reported within 24 hours of pick-up at K9-INDIGO® headquarters or receipt of shipment. No missing product replacement after 24 hours. With prior written authorization within ten business days of the purchase only, a problem product can be returned and exchanged—no product returns or exchanges after ten business days.
Any returns sent to us without prior written authorization will not be accepted. Returned items are subject to inspection. Returned products may not be altered in any way or used, and all parts, pieces, inserts, printed materials, and the original product packaging must be returned in the original condition.
We reserve the right to deny returns or exchanges on the same products purchased and returned more than once. Returns that do not meet our return, refund, and Exchange Policy criteria will not qualify for return or exchange and may be returned at the client’s expense or destroyed upon request or approval.
We recommended that you choose a method of shipping with tracking and insurance. We are not responsible for any return packages that may be damaged or lost in transit. No refunds or credits on shipping and handling costs. Once an item has shipped and a tracking number has been provided, it is the responsibility of the client to track their package and contact the shipping agent for additional shipping details.
Safety, Guests & Other Dogs
Who can attend: To conduct and maintain a safe environment for everyone and to minimize distractions, we must limit who can come with you to your evaluation, training sessions, and group classes.
Note: We reserve the right to change our Group Class schedule as needed. We notify clients via email and social media.
Please do NOT bring other dogs, dog walkers, dog trainers, or dog breeders, or other dogs not in your household, evaluation appointment, training sessions, or group classes. Please, no guests, children, friends, or relatives.
Exceptions: The household or family member financially responsible for training and those who handle the dog at home and during training sessions at K9-indigo®. Handlers involved in the daily training process are permitted to attend training sessions, only if handling the canine regularly in all training, and if accompanied by the contract holder every time. Handlers in attendance must participate in all semi-private and private sessions and group classes to be eligible.
Handlers who participate in semi-private or private sessions or group classes may not use their electronic devices such as cell phones, iPods, tablets, cameras, etc. while receiving service. All cell phones must be turned off or silenced.
For your safety, while in the facility, parking lot, or outdoor group classes, do not pet, touch, call, talk to, feed, play with, or attempt to interact in any way with canines that don’t belong to you. Do not allow family members or others to do so.
Handlers: No new, additional, drop-in, or substitute handlers are permitted to attend semi-private or private sessions, group classes, or to participate in training once the training package sessions have started. No exceptions.
Petting Policy: While in our facility, parking lot, or at outdoor group classes, absolutely no petting, touching, calling, talking to, feeding, playing with, or attempting to interact with other dogs for any reason.
Rainy day policy for group classes not held at the facility: If it’s raining, the day of an outdoor class will be postponed.
Dogs in heat are not allowed to, day camp, or in group classes for a minimum of 21 days. No exceptions.
Shipping Policy
We ship via USPS to credit card billing addresses only. We ship USPS for military orders only; shipping/handling and applicable sales tax is additional.
We attempt to ship US orders within three business days, but this cannot be guaranteed, especially if we are short-handed or busy. Orders received after 2 pm California time will not be shipped the same day. Orders received after noon on Friday may have to be shipped the following Tuesday.
We ship Tuesday through Friday and make every attempt to ship international orders within one week. We are not responsible for international customs delays, import duties, or customs brokerage fees once the package leaves the US.
Important: We reserve the right to refuse to do business with and ship products to anyone.